Returns & Refunds

Returns & Refunds

At Luxynor, we want you to love every product you order from us. If you face any issue, our smooth return and refund process ensures a hassle-free experience.

Eligibility for Returns

• Products must be unused and in original condition.
• Request must be raised within 7 days of delivery.
• Damaged or defective items are fully covered.

Non-Returnable Items

• Used or damaged products not caused by transit.
• Items without original packaging.
• Personal care or hygiene-related items.

How to Request a Return

• Email us with your Order ID and issue details.
• Our support team will respond within 24 hours.
• Pickup will be arranged from your address.

Refund Policy

• Refunds are issued to the original payment method.
• Processing time: 5–7 business days.
• Prepaid refunds are faster.

Need Help?

Email: support@luxynor.store
Response Time: Within 24 hours